Terms & Conditions

Welcome to 1300 Melbourne Cabs. By booking or using our transport services, you agree to the following terms and conditions. These guidelines help us provide a smooth and reliable experience for every passenger.

Bookings

All bookings should be made with accurate pickup, destination, contact, and travel details. Please notify us as soon as possible if you need to update or cancel your booking. Advance bookings are recommended for airport transfers, corporate travel, weddings, and special events.

Pickup & Waiting Time

Passengers should be ready at the agreed pickup location and time. A reasonable waiting period is provided. Extended delays may result in additional waiting charges or changes to the booking schedule.

Fares & Payments

Fares are based on the journey, travel time, traffic conditions, tolls, and any additional services requested. Payment can be made using the available payment methods at the time of booking or after the trip, depending on the service arranged.

Passenger Responsibilities

• Provide accurate booking information.
• Treat the vehicle and driver with respect.
• Wear seatbelts whenever required by law.
• Ensure children travel with suitable child restraints when requested.
• Take all personal belongings when leaving the vehicle.

Parcel Delivery

Parcels must comply with Australian laws and must not contain prohibited, dangerous, or illegal items. The sender is responsible for ensuring the information provided is correct.

Service Availability

While we make every effort to arrive on time, travel may occasionally be affected by heavy traffic, road closures, weather conditions, or other unexpected events beyond our control.

Changes to These Terms

1300 Melbourne Cabs may update these Terms & Conditions from time to time. Continued use of our services indicates your acceptance of the latest version. If you have any questions regarding these terms, please contact our team before making your booking.