03 7036 2536Our goal is to provide a smooth booking experience for every customer. This Cancellation and Refund Policy explains how cancellations, booking changes, and refunds are handled for services offered by 1300 Melbourne Cabs. By confirming a booking, you agree to the terms outlined below.
Cancellation Guidelines
- You may cancel your booking before the scheduled pickup time.
- Early cancellations allow us to update our schedule and assist other passengers.
- If your travel plans change, we encourage you to let us know as soon as possible.
- Bookings made with incorrect details may need to be cancelled and rebooked with accurate information.
Refund Policy
- Refund eligibility depends on the timing of the cancellation and the circumstances of the booking.
- If payment has been made in advance and the booking qualifies for a refund, the amount will be processed using the original payment method whenever possible.
- Processing times may vary depending on your bank or payment provider.
- Any applicable transaction or payment processing charges may be deducted where required.
Booking Changes
- If you need to update your pickup time, destination, or other booking details, please contact our team as early as possible.
- Changes are subject to vehicle availability at the requested time.
Service Availability
- In rare situations such as severe weather, road closures, traffic incidents, or other unforeseen events, services may be delayed, rescheduled, or cancelled.
- Where appropriate, our team will discuss available options, including rescheduling or a refund if applicable.
Contact Us
If you have any questions about cancellations, refunds, or booking changes, please contact 1300 Melbourne Cabs. Our team will review your request and provide assistance based on the details of your booking and the applicable policy.
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